Approaches to SMO (Social Media Optimisation), Viral Marketing & Social Media Marketing
There is a good chance you have heard of SEO (search engine optimisation). A newer, less known form of traffic building is SMO (Social Media Optimisation). Social Media Networks represent a potentially massive amount of traffic, and so building media that will be distibuted virally through social media networks makes good business sense. This post will hopefully demystify what SMO, SMM and SMA are and how you can ‘optimise’ a piece of media for distribution in social media networks.
One of the main advantages in social media in terms of advertising is the way that one personal will tend to “infect” a group of friends and affiliates with a piece of media, i.e. viral marketing. In looking at different social media networks and the viral media that passes through them, there are some distinct patterns we can learn from. Many of these projects have succeeded because of their ability to be easily transmitted, and so we have examined how this has contributed to their success.
Using Video & Flash for Social Media Optimisation & “Internet Phenomena”
Flash and video are great for social media networks because they are one of the most “re-postable” formats. The ability of a user to take some content and repost it on whatever social media network they want allows you to reach a much greater audience. While a website can be linked to, a YouTube style flash page can be embedded directly into the page. This means that people don’t have to “trust” your link in order to view your content – they can view it on a page they already trust (e.g. a friend’s MySpace page). Using video effectively can make or break a SMO campaign.
It also means that the video will be placed in an environment where friends and family will see, so it has the potential to filter down beyond users of your site. Because of this, it is a good idea to include the “re-post” code so that it can be copied from any location to another. In order for something to be viral, it has to be easily transmittable.
Example 1:
http://eepybird.com/- Coke and Mentos
Format: video
Content: these videos feature an extreme version of the popular meme of adding Coke to Mentos to produce an eruption. The “performances” usually involve large quantities of Coke and the creation of fountains by timing the adding of the mentos to the Coke.
Social Media Optimisation Strategy: every video on eepybird.com has Revver embed code. Revver is a video sharing social media network like YouTube, and automatically creates the option for viewers of a video to re-embed the video in pages. This means that people watching the video on a site other than eepybird.com can still easily re-post this content.
Criticisms: all of the videos should have some reference to eepybird.com such as a watermark so that people can find the original source.
Example 2:
Jonti Picking – Badger, badger, badger! (http://www.weebls-stuff.com/toons/badgers/)
Format: flash animation
Content: this video is a continuous loop featuring a song and dancing badgers created by Jonti Picking (animator of Weebl and Bob) and released on Weebls-Stuff.com (Picking’s website). The repeated sound of “Badger badger” sounds like a drum machine and because it is a Flash animation it is able to loop forever, adding to the comedy (and torture) of the video. The video was republished on a number of large animation networks including AlbinoBlacksheep.com, weebls-stuff.com and Youtube
Social Media Optimisation Strategies: this works because it is fast to load, hypnotic, simple and fun. The fact that the song and video is a perfect loop and only has a couple of words makes it very memorable. It also created a large number of spin-offs after the meme had been established, which in turn strengthened the cultural saturation of the clip.
Criticisms: although this video first hit social networks around 2003, I have only just learned who actually created it. While the concept is great and has been a tremendous success, I don’t affiliate it with Jonti Picking (creator of ‘Weebl and Bob’ and weebls-stuff.com). This could have been prevented through the effective use of “re-post” code, and the embedding of a link inside the Flash player.
Example 3:
Kent Nichols and Douglas Sarine – Ask a Ninja (www.askaninja.com)
Fomat: Podcast Series
Content: the audience of the podcast is asked to write in and ‘Ask a Ninja’ (played by Douglas Sarine) solutions to everyday problems. The episodes are around 5 minutes long and usually consist of comedic solutions based around the “ninja” way of life involving killing skills and special powers, and a lot of exaggerated hand gestures. The Ninja’s tagline is “I look forward to killing you soon”.
Social Media Optimisation: again, every “Ninja” video comes with and embed code which is also transmitted to re-posted video. It also takes re-posting a step further by having a “related content” button which shows you other “Ninja videos”, and gives you the ability to download the video onto your computer and a link for a feed so you know when videos have been updated.
Criticism: this is a very advanced viral campaign. My only criticism is that the video to embed is very large, and might prevent it from being embedded in MySpace or similar social media profile pages.
Lessons We Can Learn for Social Media Optimisation with Video
Simple clips with a repeatable meme which are easily transmitable through reposting code (and self-contained re-posting code for secondary reposts) are great for Social Media Optimisation. To complete the effect, the media should always link to your site somehow (a html link is best as you will get the added SEO benefit). Additionally you should always have some form of (subtle) branding for each clip so people know who created it, without being obtrusive to the media itself.
Social Media Applications
Like a video, a social media application is good because it can be embedded in a page that is already trusted. For example a user is less likely to feel resistant to an application displayed on a friend’s Facebook page then a page they have never visited before.
Example 4:
Superpoke (Facebook Application)
Content: this application extends the “poke” functionality of Facebook, and allows you to send small messages through friend’s feeds with graphics and other content.
Social Media Optimisation: the creators have taken an existing network trend/behavior (the “Poke”) and have added additional functionality to it. Probably the most clever functionality of the application is its ability to unlock new types of pokes by sending a certain number of pokes, making it into a game. Users can also contribute days and events that should be considered for a new poke.
Criticism: they have not moderated their user contribution forum at http://www.facebook.com/apps/application.php?id=2357179312 . This is not good as new users may be detered.
Example 5:
Hatching Eggs (Facebook Application)
Content: allows Facebook users to send “eggs” to other users, which “hatch” over a couple of days to reveal cute, fluffy animals (or alternatively toads and alligators depending on your relationship with the recipient).
Social Media Optimisation: this application is great from an uncertainty/curiosity perspective. As animals can either be cute and fluffy or not so cute and fluffy and it takes time to find out, users are driven by their curiosity to accept the application invitation (this drive is lacking in many Facebook applications). Users also gain access to new eggs when they send a certain number of eggs to other users.
Criticism: one the egg has hatched the curiosity disappears. Variations like “What’s in the box” would be good. Also, different graphics for the eggs themselves would help to keep curiosity going after the first egg has hatched as it is something new and different.
Lessons we can learn for Social Media Optimisation using Applications
I have picked on Facebook here as it has come under a lot of criticism for churning out useless clones and invasive or deceptive applications from companies trying to push products and services. The first thing to remember about Social Media Networks is that people are there to socialise, and your application shouldn’t interfere with that – it should enhance it.
Secondly you application should evoke some some of curiosity or uncertainty with your uses (like “Hatching Eggs”) or unite users behind sets of common causes (like users contributing events to “Super-Poke” so they can share them with other users). It needs to keep this curiosity or cause going to maintain interest.